What professional memberships and professional designations are maintained by the company?

Question Us Them
Is the company a member of the National Association of Residential Property Managers ® (over 20 years)? Yes
Is there an RMP ® (Residential Management Professional) and an MPM ® (Master Property Manager) on staff? Yes
Is the property manager a licensed Texas Real Estate Agent? Yes
Is the property management company a Certified Residential Management Company®? (less than 1% on management companies nationwide have this designation) Yes
Is your property manager required to acquire professional designations? Yes

What types of professional insurances are in place to protect the Owner?

Question Us Them
For the owner's protection, is Workermans Compensation Insurance and General Liability insurance required by all vendors working at your property? Yes
Does the property management company carry Professional Liability Insurance (Errors & Omissions) for your protection? Yes
Is the property management company a locally owned operation and not part of a national franchise? Yes
Is the principal of the firm a real estate investor? Yes

What type of guarantees does the firm offer?

Question Us Them
Is there a 90-day (three months) money-back guarantee of the management fees if you're not happy with the services received*? Yes
Is there a 180-day (six months) guarantee of the leasing commission if the tenant skips out*? Yes

What other benefits does the company provide?

Questions Us Them
Do they have an In-House property maintenance person on staff for quick affordable service to your tenants? Yes
Do they send the property owner a weekly email with a marketing update to keep you informed during a vacancy? Yes
Do they send a customer satisfaction survey to your tenants after a maintenance call? Yes
Do they have an A+ rating with the Better Business Bureau? Yes
Do they require tenants to have $100,000 in damage liability insurance to protect the property owner? Yes
Do they provide the property owner all invoices in their monthly management statement? Yes
Do they provide the you with an annual property survey before the lease is renewed? Yes
Do they have over 95 years of combined property management experience on staff? Yes
Do they leverage your vendor relationships to the property owner by requiring, quality work on your property at a reasonable price? Yes

What about management fees?

Your investment property is a valuable asset and deserves professional care. Using low-cost services can often result in poor outcomes and increased risk—think costly evictions or property damage. The old adage, “you get what you pay for,” certainly applies to property management.

Some real estate sales agents offer property management at a reduced rate, hoping to secure a future sales listing. Their focus is on sales, not managing your property. Would that give you confidence that your investment is being properly maintained?

When an account generates only marginal income, what incentive does an inexperienced manager have to fully protect your property? You need a property management team with qualified, experienced professionals who can handle any situation—at any time—ensuring your investment is protected and well-maintained.

What business is the property management company really in?

Ask this question, is the management company devoted to just property management for single-family homes, duplexes and condominiums? Or, is their primary interest in sales and selling properties, managing apartments, or managing commercial properties? First and foremost, Rollingwood Management's primary business and dedication is the property management of single-family homes, duplexes, and condominiums.