If this is a life threatening emergency, hang up, and call 911 immediately
Before You Send in a Request
Click Here to Quickly Resolve the Most Common Maintenance Problems
Before submitting a request, carefully review the following:
To help us respond more quickly, please provide as much detail as possible when describing your issue. For example, a request such as “stove not working” may delay resolution, as we will need to contact you for clarification. Additionally, if your contact information has changed, please be sure to update it.
IMPORTANT! Attaching a picture to the request is critical, it will help:
(a) Determining the best contractor needed.
(b) Determining the urgency of your request, and
(c) Provides clarity (a picture is worth a thousand words) of your request.
(d) Not including a picture WILL delay your request being processed.
Routine requests are processed during normal business hours. If you do not hear from anyone within one business day, please call our office.
Resident Responsibility
If a repair you requested is found to be your responsibility (as stated in your Lease Agreement), you will be billed for the cost plus an administrative fee.
Vendors & Appointments
Our vendors are independent contractors. If a vendor misses an appointment, doesn’t complete a repair, or provides poor service, let us know right away so we can address it.
Access & Minors
Vendors cannot enter the property if anyone under 18 is home without an adult present.
Emergencies
For emergencies (see your Tenant Handbook for the definition), call 512-327-4451, select the maintenance option, and follow the prompts.
Fees for Non-Emergencies or Missed Appointments
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Non-emergency calls are billed a $75 administrative charge (no exceptions).
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A $75 charge also applies if:
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No one is home at the scheduled appointment time
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A non-kenneled dog is in the property
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The key does not work due to a tenant lock change
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A minor under 18 is present without an adult